Orders

Manage and review all the customer orders placed on the account from C3. For more granular report of the placed order, review Audit Logs

• Click on Orders menu item from the left menu bar. This page shows you order details such as

  • Order Id
  • Ordered By
  • Ordered on (Date & Time)
  • Status: order of status like success/in progress/ failed/Approval Required
    • Approval Required : this requires an approval from partner before getting provisioned in partner center
  • Site Name (If applicable)
  • Department Name (If applicable)
  • Actions: See details of the order’s components

  

• View Details will show you further details of the order including the below:

  • Product Name
  • Error Message (If applicable)
  • New Commerce Experience Tag (If applicable)
  • Validity
  • Validity Type
  • Billing Cycle
  • Category
  • Quantity
  • Unit Price
  • Ordered (Date & Time)
  • Comment: Will allow you to add any comment against this order to send it to your partner