March

New Macro for Margin-Based Sale Price Calculation – Drive More Predictable and Profitable Pricing

We’re excited to introduce a powerful enhancement to pricing flexibility in C3—the Apply X% Margin on Partner Price macro.

While C3 has traditionally supported markup-based sale price calculations, this new macro empowers partners and resellers to calculate sale prices based on margin percentages, allowing for more accurate profit targeting and better alignment with business models.

What’s New

The macro uses the formula:
Sale Price (SP) = Partner Price (CP) / (1 - (Margin% / 100))

This ensures your defined margin is preserved, regardless of cost fluctuations—delivering greater pricing control and financial consistency.

Where You Can Use It

• Customer Plans
• Reseller Plans

Impact

• Achieve consistent profitability by applying true margin logic

• Save time with smarter automation in plan configuration

• Scale pricing strategies confidently across customers and resellers

Targeted Email Notifications for Help Desk Users Using Tags

This enhancement in C3 improves the accuracy and relevance of email notifications sent to help desk users.

Now, when configuring a notification for a specific Customer, and selecting Help Desk User as the recipient type, you’ll see a new dropdown to filter by tags. This allows you to** target only the most relevant Help Desk users**, improving operational efficiency and avoiding unnecessary noise.

Key Functionality

• Tag selection is available only when the notification is customer-specific.

• If you choose one or more tags, only Help Desk Users with those tags will receive the notification—along with any other roles defined in the notification settings.

Impact

• Eliminate alert fatigue by sending messages only to the right users.

• Boost response times with targeted delivery to relevant support personnel.

• Simplify communication workflows by aligning tags with teams or responsibilities.

• Maintain cleaner, more organized inboxes across your support organization.

This feature makes C3 Help Desk notifications smarter, faster, and more focused—ensuring your teams stay responsive and informed without the noise