December

New Commerce Experience (Phase 2)​

Manage Product screen is enabled for NCE subscriptions with following updates

• Partner/Customer can update quantities from C3
• Partner/Customer can enable/disable Auto Renew flag for NCE subscription
• Suspend, Reactive, Cancel, and Auto Renew actions are configurable for NCE subscriptions. Partner can access these configurations from Customer Configuration screen and can enable/disable these actions for any customer
• A new product status “Expired” is added into C3
• On suspending an NCE subscription
  • Auto-renew will get disabled if already enabled
  • Invoices will continue to be generated for suspended NCE subscriptions until expired
• New cancelation policy is implemented for NCE subscriptions
  • 0 - 24 hours: Full Refund
  • 24 - 48 hours: 1st Day Prorated
  • 48 – 72 hours: 2nd Day Prorated
  • After 72 hours: Cancellations are not allowed

Updates in shopping experience

• Notification email on Renewal/Expiration
• Added cancellation policy details to existing purchase email notifications

Updates in Manual/Auto Sync process

• Auto/Manual Sync can fix Auto-renew flag mismatch from PC
• Considering ‘Expired’ status in Reconciliation Screen and showing mismatch. Partner can also onboard these subscriptions
• Considering Term Change, Billing Cycle and Upgrade SKU Mismatch in sync